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Frequently Asked Questions


Payment

In case of credit card validation failed, your bank may show a pending charge on your card, the bank will hold the fund temporarily for 2-3 business days, the pending charge will be released back into your account within 3 business days (weekends not included) depending on your bank or card issuer. Please refer to this online article
Absolutely. All transactions are secured with SSL protocol. Using SSL helps to encrypt the information so that the card details and all other sensitive data is protected. Also the credit card processing provider we partner with is PCI compliant.
In case there is payment adjustment for a tip or extra charge, we will issue a full refund first, then charge your card the second time for the adjusted amount. Meanwhile, our system will send you a text message or an email to explain it. The sample text message as showing below:

Usually, the refund will not show in your statement immediately. Refunds can take up to 5 to 7 days to be processed. Some state that a refund may take up to 5 days to show on your statement, but they usually appear in a day or two.
Absolutely Not! Once you submit the order, the credit card details are sent directly to the credit card processing company, completely bypassing qMenu servers. That's how qMenu can remain PCI compliant, so qMenu will never know your credit card information.

The credit card processing company returns a secure token to qMenu, qMenu will use this token to provide the convenience for returning customers not to key in the credit card info again next time. Follow the below image to opt-out credit card number suggestion:




Order Issues

To cancel an ASAP pickup or delivery order, please call us at 404-382-9768 or call the restaurant directly. Make sure to call right away, as we may not be able to cancel the order once the restaurant has made the food. Once the order’s been cancelled, you’ll get another confirmation text message or email.
Click the bottom-right qMenu logo, then click Orders